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This Privacy Notice applies to GreenLawn, GreenSpace Services, Services des Espaces Verts and Nutri-Lawn in Edmonton ('The GreenLawn Companies', which are a part of TruGreen.) The GreenLawn Companies are committed to protecting the privacy of our customers and website users, and this Privacy Notice describes how we collect, use and disclose your personal and non-personal information, and the policies and practices we have put in place to protect that information.
The GreenLawn Companies collect certain information to enable you to take full advantage of our offerings when you register at our site, order products or services, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit The GreenLawn Companies' websites without providing us with any information about yourself. The GreenLawn Companies collects both personally identifiable and non-personally identifiable information from users of its websites.
Personally Identifiable Information
When you register with The GreenLawn Companies, you are required to provide certain contact information (such as your name, e-mail address, and physical address).
We may require additional information for specific promotions or contests run on our site.
We use the customer contact information we collect to connect you with a service provider, and to send you, if you so choose, information about our company, newsletters, promotional materials, and information from the service provider network.
We may also use the information we collect, in combination with outside records, to notify you about important changes to the website, new GreenLawn Companies services and products, and special offers and information we think you'll find valuable. We may send you information with the support of a third-party that we think is relevant to your interests.
We use information gathered at the time of purchase to process your order, to enable the provider to fulfill your order, and to notify you of your order status. A customer care representative or service provider may contact you in order to fulfill a service you purchased or to provide information you requested.
Non-personally Identifiable Information
We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider (e.g., Rogers, Bell).
We use the non-personally identifiable information that we collect in the aggregate to analyze usage and to improve the design and content of our site.
The GreenLawn companies will never share your personal information with third parties without your consent or as otherwise described below.
When you request products or services from the GreenLawn companies, we work with a high-quality provider in the provider network in your area to deliver those products or services. As such, to process your requests for products or services, we will need to share some of the personally identifiable information you provided (e.g., contact information and information about particular service needs) with service providers in the provider network.
If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive will originate from The GreenLawn Companies or the provider network, and your personally identifiable information will continue to be solely maintained by The GreenLawn Companies.
If you registered with The GreenLawn Companies through a third-party website or if you registered with a third-party website through The GreenLawn Companies, we may need to report certain information to that website, as is necessary.
To help you identify when you are on The GreenLawn Companies website, we place our logo in the upper left corner to indicate that you are within our website.
Finally, The GreenLawn Companies may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-personally identifiable information.
Our site contains links to other websites whose information practices may be different than ours. You should consult the other sites' privacy policies, as we have no control over information that you may submit or that the third parties collect on those sites.
We may offer promotions or content that is sponsored by, or co-branded with, identified third parties. By virtue of these relationships, these third parties may obtain personally identifiable information that you submit. The GreenLawn Companies has no control over the third party's use of this information.
When you place orders or access your account information, we use a secure server. The secure server software, SSL (Secure Sockets Layer), encrypts all information you input before it is sent to us. Furthermore, digital certificates protect all of the customer transactional data we collect against unauthorized access. The GreenLawn Companies digital certificates are issued by VeriSign, one of the most established issuers of digital certificates. Additionally, we use firewall security and limit data access to protect your personally identifiable information.
If you do not want to receive emails from us or from any third party regarding special promotions or offers, you may (i) click the unsubscribe link here or in the footer of any email; (ii) email us firstname.lastname@example.org with 'Unsubscribe Promotional Offers' in the subject line; (iii) call customer care at 1800TRUGREEN (1-800-878-4733); or (iv) mail us at the address set forth below.
You have a right to access and make corrections to personal information that we have about you. If you have questions about your personal information, or have any questions about our personal information handling practices, please contact our Privacy Administrator.
TruGreen will gladly visit your property as often as needed between scheduled visits to make any necessary adjustments and to ensure your satisfaction